Joe Cannizzaro

Work Experience

Collaborated with TRG's Service and Sales team to facilitate new enterprise sized business acquisition, service pricing and service integration into TRG.
Standardized the integration process by developing multiple comprehensive process diagrams and deep probing questionnaires to understand and ultimately process map a client needs to avoid re-work or disruption.

Utilized data analytics, to work with the Operations team to uncover solutions to improve pricing accuracy, operational efficiency and overall service level.
Conducted regular analysis of dashboards and partner with stakeholders to utilize data for change initiatives resulting in increased profitability, and customer SLAs.

Lead cross-functional integration projects using advanced data modeling and analysis to increase TRG's operational, and sales efficiency.
Built, developed, maintained, and evaluated data of reporting dashboards based on the requestor's needs.
Lead discussions both internally and externally to work toward data-supported solutions.
Responsible for processes that managed data intake, validation, visualization and presentation across TRG.
Utilizing data management, anticipated future demands related to inventory, processes, staffing, work and sales with internal / external stakeholders to address.

Guided a 40+ team member Operations team in addressing operational challenges and leveraged advanced data analytics to minimize incident response times.
Managed and coordinated multiple urgent and complicated issues related to customers requests and unexpected facility issues daily.
Overhauled the escalation process for all service requests and incidents in conjunction with IT.
Discovered the root cause of service and pricing issues and communicated the results appropriately to internal and external stakeholders.
Recommended and supported implementation of processes and procedures to increase productivity by 8+ hours per day.
Suggested a business intelligence program for internal and external use to drive change via data analytics.
Oversaw the implementation of Power BI at TRG for internal and external use.
Developed and standardized the Power BI dashboard creation process which provides internal and external teams important KPIs.
Led the evaluation and optimization of pricing strategies for new deals, as well as the review and adjustment of existing pricing, resulting in an 15% increase in profitability and an 8% increase in revenue.

Created the Customer Program Management solution at TRG. This solution assigns an internal TRG resource to champion an enterprise customer's support needs.
Maximized the value of select service/solution(s) by enabling cross selling opportunities.
Provided innovative solutions to problems which helped clients achieve their goals by understanding internal TRG systems and creative problem solving.
In conjunction with TRG's developers added new functionality to internal software to meet customer's needs.
Acted as a business analyst and quality analyst for TRG software development while in an Agile development team.

Continued the development and fostering of the relationship between FIT Technologies and the largest charter school networks in the country.
Developed trusted advisor relationships with key stakeholders and executives by utilizing active listening and creative problem solving.
Acted as a Project Manager in the efforts of network installation, cyber security, help desk and end user training which resulted in successful opening of multiple new schools across the country.
Championed the customer's executive teams initiatives internally at FIT Technologies which lead to a new business vertical for FIT Technologies.

Completed large-scale enterprise wide IT network projects such as new data center creation globally.
Leveraged technical expertise to validate that network engineers and vendors met all established project criteria.
Project Managed the overall project from planning to closing ensuring executive sponsors request was fulfilled on time and on budget.
Verified projects met all required deliverables and objectives based on the Business Analysts requirements and provided guidance when issues arose.
Reported all progress of all projects activities utilizing data analytics and candid feedback that enabled Sponsors and Stakeholders to have

visibility for decision making regarding enterprise impacting issues.

Developed KPIs such as turnaround time, cost, coverage area to measure the success of 65+ research vendors across the country.
Provided visualization of the KPIs to the vendors and provided guidelines to improve performance.
Utilizing data, internal feedback and customer issues hired and fired vendors based on performance.
Created and managed automation projects which resulted in $350,000+ in yearly savings .

Coded, implemented and debugged hundreds of applications of Asurint's proprietary application to improve the quantity of Asurint's criminal database.
Assisted in the extraction, transfer and load via SSIS of the data that was captured via the applications the Data team developed.
Reviewed the data sources Asurint uses to validate usability, quality and content of source.
Worked with vendors to inquire and acquire new data sources via emails, FTP, and direct download.
Assigned to data development projects related to potential new sales opportunities.

Managed a team of 15 team members which provided the first level of response on a background check.
Overhauled the on-boarding process for Asurint which resulted in a 10 day turnaround time from new hire to fully trained team member.
Found opportunities to train high performing team members in more advanced work which resulted in a pipeline for career growth.

Reviewed hundreds of background checks per day for accuracy utilizing proprietary software.
Wrote standard procedures for reviewing background checks to assist in training.
Ensured accuracy in background checks by meticulously verifying information, escalating discrepancies to appropriate departments.
Consulted with IT to create user stories resulting in the automation of the Criminal Records Process II job duties.

Baldwin Wallace University | Berea, OH

Bachelor of Arts, Business Administration and Business Management

2021 TruWest - Rookie of the Year

2022 TruWest - Leader of the Year